Question 1

Privacy Policy

Accepted Answer

Privacy Policy
Protecting your private information is our priority. This Statement of Privacy applies to https://www.customrestauranttables.com/, and Horseshoe Table Co and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Horseshoe Table Co include https://www.customrestauranttables.com/. The Horseshoe Table Co website is a Ecommerce site. By using the Horseshoe Table Co website, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered, Horseshoe Table Co may collect personally identifiable information, such as your:
 -          First and Last Name
 -          Mailing Address
 -          E-mail Address
 -          Phone Number
 -          Job Title
If you purchase Horseshoe Table Co's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Horseshoe Table Co collects and uses your personal information to operate and deliver the services you have requested.
Horseshoe Table Co may also use your personally identifiable information to inform you of other products or services available from Horseshoe Table Co and its affiliates.
Sharing Information with Third Parties
Horseshoe Table Co does not sell, rent or lease its customer lists to third parties.
Horseshoe Table Co may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Horseshoe Table Co, and they are required to maintain the confidentiality of your information.
Horseshoe Table Co may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Horseshoe Table Co or the site; (b) protect and defend the rights or property of Horseshoe Table Co; and/or (c) act under exigent circumstances to protect the personal safety of users of Horseshoe Table Co, or the public.
Tracking User Behavior
Horseshoe Table Co may keep track of the websites and pages our users visit within Horseshoe Table Co, in order to determine what Horseshoe Table Co services are the most popular. This data is used to deliver customized content and advertising within Horseshoe Table Co to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Horseshoe Table Co. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Horseshoe Table Co website.
Use of Cookies
The Horseshoe Table Co website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Horseshoe Table Co pages, or register with Horseshoe Table Co site or services, a cookie helps Horseshoe Table Co to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Horseshoe Table Co website, the information you previously provided can be retrieved, so you can easily use the Horseshoe Table Co features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Horseshoe Table Co services or websites you visit.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
•     Delete your personal information from our records; and
•     Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
•     Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
•     Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
•     Debug to identify and repair errors that impair existing intended functionality;
•     Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
•     Comply with the California Electronic Communications Privacy Act;
•     Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
•     Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
•     Comply with an existing legal obligation; or
•     Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
Horseshoe Table Co does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
E-mail Communications
From time to time, Horseshoe Table Co may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
Changes to this Statement
Horseshoe Table Co reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
Horseshoe Table Co welcomes your questions or comments regarding this Statement of Privacy. If you believe that Horseshoe Table Co has not adhered to this Statement, please contact Horseshoe Table Co at:
Horseshoe Table Co
1004 Horseshoe Hill
Canyon Lake, Texas 78133
Email Address:
horseshoetableco@gmail.com
Effective as of January 01, 2021

Question 2

Ordering

Accepted Answer

Every order will be detailed on an invoiced quote with the number of items, sizes, estimated shipping costs, and any other fees or discounts which will be sent to the customer for confirmation and approval. 
 
Once the customer approves the order, a payment request for 50% deposit will be sent via QuickBooks. The order will not be placed in the production queue until the deposit payment has been received by Horseshoe Table Co. 
              - Payment can be made by credit card (except for American Express), mailed personal or company check, wire transfer, or cash. 
 
Once deposit payment has been received, confirmation on stain color, logo customization, and logo orientation will be finalized.
              - Production on an order may be delayed if logo is not emailed promptly, file format is not valid, or logo editing is needed.
 
As production commences, the customer will be provided stencil artwork to approve as well as a picture of an example product with burn/vinyl will be sent to the customer for final approval to ensure the customer is happy with their customized order. 
 
Three heavy coats of epoxy resin will be placed on each handmade table. We require a cure time of at least 7-10 days. The longer the cure time, the better the results. Horseshoe Table Co. will send the final payment request for the remaining balance through QuickBooks once the order is complete.
 
Horseshoe Table Co. will package and arrange shipping if necessary through LTL carriers and partners with a broker once final payment has been received (the remaining balance).
               - Guaranteed and priority/rush shipments are always the goal, but given this ever- changing freight climate, sometimes delivery dates are missed or changed, which is out of the control of Horseshoe Table Co.

Question 3

Quality Control Policy

Accepted Answer

The products produced by Horseshoe Table Co. are individually made by hand. There may be some slight discrepancies between products such as slight stain variations based on wood absorption and undertones, different batches of wood, and slight discrepancies in resin work.

Depending on your monitor/ phone settings, the color of an item may appear different than in person. We cannot guarantee the accuracy of the color displayed on your monitor/phone. Epoxy Resin coating will also enhance coloring of the stain applied. Resin will also produce an appearance of a slight range of different shades of stain in photos depending on light placement and photo angles.

Burned in logos may have some areas where the flame extends further throughout the logo design or areas with variances in the burn due to flake. We cannot guarantee that every burned logo will appear the exact same on every table due to the nature of working with a flame. If a more exact production is desired, we recommend a vinyl print logo.

Question 4

Canceling or Modifying an Order

Accepted Answer

Once an order has been confirmed and production has began, we cannot guarantee that the order can be modified or canceled. Please be sure to contact Horseshoe Table Co. immediately in the even a modification is needed. We will do our best to accommodate any requests. Please note that additional fees or costs may be assessed depending on the modifications and communicated to the customer prior to the change being made. 
 
Customized sizes, shapes, and/or logo orders cannot be canceled once in production and are non-returnable. Please see our "Return Policy" for more information.

Question 5

Return Policy

Accepted Answer

* Custom sized, shaped, or logo orders cannot be returned for refund or credit. 
 
* Any return on products MUST be initiated within 3 days after merchandise is delivered. Please see 'Receiving Shipment'
 
* The customer will be responsible for packaging the product safely and securely on the pallet it was received on.
 
* All items returned will be inspected at the time of arrival. 
 
* The customer will be responsible for the return shipping costs. 
 
* A 20-50% restocking fee will be assessed for all eligible orders.
 
* In the event there is damage to the returned product after inspection, additional fees for damages may be deducted from refund or will result in no refund to be issued. 
 
* There will be no refund for items returned damaged or used, or received after 30 days from original delivery date. 
 
* Refund or return credit is for the products returned only, less any fees applied for damages, restocking, and/or missing items. Original shipping cost, stencil, and/or logo design/modification will not be refunded.

Question 6

Freight Charges

Accepted Answer

All freight charges are estimates only. Charges quoted are based on estimates at the time of quote. Carrier prices may fluctuate based on many variables and are out of Horseshoe Table Co.'s control. We try our best to find the best price and stay within the estimated charge amount, but at times the estimate may increase or decrease depending on these variables and will be communicated to the customer prior to shipment. Transit times depend on the destination zip code and are estimates only. We are not able to guarantee transit time to your location, but we do try our best to meet the estimated delivery date. 
 
Please note additional fees for "residential delivery" and/or "lift-gate delivery" (if you do not have a receiving dock and cannot unload the shipment) may be applied.

Question 7

Receiving Shipment

Accepted Answer

It is the customer's responsibility to inspect the shipment at the time of delivery for any signs of damage, shortage, or abuse upon arrival. The customer should open and inspect each product and count items and notate any damages or shortages on the delivery receipt before signing. It is the customer's right to refuse any shipment that shows obvious signs of damage at the time of delivery. 
             - The driver may be impatient, but it is the customer's right to inspect delivery before signing. 
 
Make sure to take photos of any damage and contact Horseshoe Table Co. right away to start the claim process. 
 
If damage or shortage is discovered after signing the delivery receipt free and clear, retain all damaged packaging materials and contact Horseshoe Table Co. immediately. 
 
Please Note: When the delivery receipt has been signed free and clear (without any noted damage or shortage) it releases Horseshoe Table Co. and our shipper from all ownership responsibilities of merchandise/freight.

Question 8

Free Shipping

Accepted Answer

We do offer a large volume discount on eligible orders. This discount is typically about the amount of shipping and is the equivalent to free shipping. At times, there are other variables such as liftgate needed, residential address, etc. that may increase the cost of shipping. In the event this happens, the customer will only be charged the shipping amount that exceeds the large volume discount amount.

Question 9

Table and Bar Top Care

Accepted Answer

Approved Items for regular cleaning:
 
- Crystal Simple Green
- Mineral oil
- Mild soap
- Chamois cloth
- Clean rags or sponges
- Pledge Polish 
 
* Do not use abrasives to clean epoxy resin which includes all purpose cleaners like Comet or scouring pads which will dull the surface.
 
*Avoid using wax or polishes that contain wax.
 
* Most non-abrasive household cleaners are good options for daily cleaning. 
 
*Occasional use of mineral oil conservatively can help to maintain the surface - though too much can cause the surface to dull. 
 
* Buffing:
       - Be careful, with enough strength and friction, you can cause the epoxy resin to heat up which will soften it and can create impressions or uneven surface. 
 
* Harsh Chemicals can create a chemical reaction with the epoxy resin and create a sticking surface. 
 
*Keep out of direct exposure to sunlight and UV rays - as this can create discoloration or a 'yellowing'.

Policies and Information